Ok, so I'm supposed to have 10mbps connection speed, with Charter. A lot of the time, I'll be getting my full 10mbps, with speeds like 10,090 kbps on speedtest.net.
However, recently my speeds have randomly (usually for about 10 minutes at at time, and at least once per day) dropping dramatically. I just had a slow moment and my speed clocked in at 4 kbps. Yeah.
So I called Charter, and they ';ran several tests'; and could find nothing wrong. They had my bypass my router, same problem. They had me ping various websites in command prompt, and I was getting good speeds, like 20ms on some websites. However, even when I get these pings, my internet is still slow as hell.
It is not my computer, because when my internet is slow the other computer in my house is slow too. Charter said that it is ';highly unlikely'; that this is a problem with my modem, but I'm starting to think so.
What do you guys think could be the problem? Should I go exchange my modem with Charter for a new one?Having an internet problem, anyone have some advice?
get a new computerHaving an internet problem, anyone have some advice?
Its probably Charter's problem.
Bad service?
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